How Zoox consolidated 88 contract workers into a single employer of record, maintaining a 90% retention rate and a worker NPS 45 points above industry standard by using HireArt.



Retention rate by 2023


Growth by the end of 2023


Employee NPS score


Headquartered in Foster City, California, Zoox was founded in 2014 with the mission to make personal transportation safer, cleaner, and more enjoyable. By way of autonomous electric vehicle technology, Zoox will provide mobility-as-a-service in dense urban environments while handling all charging, maintenance, and upgrades for its fleet of vehicles.

Photo Credit: Zoox

Autonomous Vehicle
Foster City, CA
Company Sized

Growing Scale, Growing Complexity

Part of building an autonomous fleet of vehicles is extensive field testing under a variety of different climate conditions. Zoox has operations all across the United States, several of which are in the San Francisco Bay Area, Pacific Northwest, Nevada, and the Midwest.The flexibility and on-demand availability of the contract workforce has been an essential component of the ongoing operational expansion of Zoox, with over 100 contract workers on active assignments at the beginning of 2023....

The Worker Experience

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The challenges resulting from growing program complexity have a nasty habit of affecting the experience of the contract worker directly. Workers are relying on a smooth onboarding process, timely communication responses, and consistently reliable pay, all of which is put to the test the larger and more complicated the program becomes. For reference, the typical industry-wide Net Promoter Score (NPS) for the contract worker experience was 28 at the time...

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