Retention rate by 2023
Growth by the end of 2023
Employee NPS score
Headquartered in Foster City, California, Zoox was founded in 2014 with the mission to make personal transportation safer, cleaner, and more enjoyable. By way of autonomous electric vehicle technology, Zoox will provide mobility-as-a-service in dense urban environments while handling all charging, maintenance, and upgrades for its fleet of vehicles.
Photo Credit: Zoox
Part of building an autonomous fleet of vehicles is extensive field testing under a variety of different climate conditions. Zoox has operations all across the United States, several of which are in the San Francisco Bay Area, Pacific Northwest, Nevada, and the Midwest.The flexibility and on-demand availability of the contract workforce has been an essential component of the ongoing operational expansion of Zoox, with over 100 contract workers on active assignments at the beginning of 2023....
The challenges resulting from growing program complexity have a nasty habit of affecting the experience of the contract worker directly. Workers are relying on a smooth onboarding process, timely communication responses, and consistently reliable pay, all of which is put to the test the larger and more complicated the program becomes. For reference, the typical industry-wide Net Promoter Score (NPS) for the contract worker experience was 28 at the time...
