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SMB Customer Support (Spanish)

Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$20 - $24 per hour
Job Description

HireArt is looking to hire an SMB Customer Support representative to work on-site at WhatsApp’s Menlo Park offices. In this role, you’ll provide support to WhatsApp business customers, including high touch support via email. You’ll work to ensure a quality experience with a high degree of professionalism, and communicate trends to the Market Support team to improve products. 

Requirements
  • Bachelor’s degree or equivalent years’ experience in online operations support 
  • Bilingual fluency in Spanish and English, with native Spanish proficiency 
  • Experience supporting customers via email 
  • Excellent verbal and written communication skills 
  • Highly detail-oriented 
  • Self-starter with the ability to work well autonomously 
  • Ability to quickly absorb training on product and tool functionality 
  • Penchant for web technology, including various web and mobile apps 
  • Passionate about quality and user experience 
  • Evening and weekend availability 

Commitment: This is a 6 mo. contract. Shift hours are 10am - 7pm.