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Community Operations

The World's Largest Social Network

Austin, TX

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Expected Salary
$15 - $18 per hour
Job Description

HireArt is looking to hire a Community Operations Contractor to work at Facebook's Austin office on a contract basis. Community Operations, as a whole, focuses on supporting users through direct support interactions, and improving the health of products by helping people understand how to use them. The ideal candidate is passionate about solving people's issues and will ensure that customers have a positive user experience while at the same time enforcing Facebook terms of use.

Responsibilities:
  • Provide empathetic and thoughtful customer support when responding to user inquiries
  • Enforce Facebook Terms of Use and identify relevant trends
  • Identify and escalate any relevant trends and/or errors across all workflows
  • Raise visibility and tackle inefficiencies in workflow processes
  • Inform and provide insights regarding existing policies 
Requirements
  • Highly motivated and hard-working 
  • Excellent written and verbal communication skills
  • Ability to think clearly under pressure, both individually and in a team environment
  • Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
  • Ability to learn workflows and policies quickly 
  • Avid Facebook user with a passion for the product and ensuring a good user experience
  • Strong understanding of various software programs, Microsoft Office, Outlook, etc.
  • Must be willing to work weekends

Commitment: This is a 6 mo. contract.