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Triage Specialist

The World's Largest Social Network

Austin, TX

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Expected Salary
$18 - $21 per hour
Job Description

HireArt is looking to hire a Triage Specialist to join Facebook's Austin operations team on a contract basis. In this role, you'll test beta applications,  document your findings, and triage issues to appropriate teams to improve products and the overall user experience. 

We're seeking a Triage Specialist who possesses experience in quality assurance and is familiar with both Android and iOS platforms. You're also a strong communicator and exceptional problem-solver who is passionate about creating a quality user experience.  

Responsibilities: 

  • Investigate product quality of beta applications. 
  • Develop test cases and scenarios in order to reproduce and pinpoint the root cause of product bugs. 
  • Meticulously document and triage findings. 
  • Understand and communicate launch risks and severity of issues to partners. 
  • Communicate effectively between Operations and Product teams. 
Requirements
  • Bachelor's degree (preferred)
  • Experience in QA
  • Proficient with Android and/or iOS platforms
  • Excellent written and verbal communication skills
  • Exceptional problem solving skills
  • Flexible and willing to respond quickly to urgent or changing processes
  • Interest in social media and passion for ensuring high quality product experiences for users

Commitment: This is a full-time (40 hours per week), 3-month contract position with opportunity for extension. This role is based on-site in Austin, TX.