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Content Specialist

An Innovative Cloud Storage Company

Full time

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San Francisco, CA
Monday - Friday, 40 hours per week
Assignment Length:
5 month contract
Job Description

HireArt is helping an innovative cloud storage company find a Content Specialist to create and revise content for the company's online help center. The ideal candidate will have a clear and direct writing style and experience writing support content in a similar environment.

As a Content Specialist, you will: 

  • Write new articles and UI copy for the help center and other scaled educational properties.
  • Create content for customer marketing campaigns to drive feature awareness and adoption.
  • Work closely with product experts to support product and feature launches.
  • Revise existing copy and information architecture to make educational and support properties more useful for customers.
  • Perform audits and help maintain content as product and feature sets change.
  • Track content performance -- including traffic, helpfulness, and resolution -- and help us improve these metrics over time.
  • Improve organic search discoverability and performance using SEO best practices.
  • Bachelor's degree
  • Experience writing user-facing support content for a tech company (help center, knowledge base, etc.)
  • Experience with marketing writing¬†
  • Has a clear and direct writing style that reflects positively on the brand for a mass audience
  • Some experience with content or email marketing
  • Familiarity with content performance metrics
  • Able to adopt a brand voice and style guide and to write within the guidelines of a content strategy

Commitment: This is a full-time (40 hours per week), 5-month contract position through HireArt and based in San Francisco.

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