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Partner Support Specialist (L.A.)

Via

Los Angeles, CA

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Expected Salary
$19 per hour
Job Description

HireArt is seeking an intelligent self-starter to work part-time at Via's Los Angeles driver operations center on a contract basis. This is a part-time (20-25 hours per week) contract position through the end of Jan. 2019 with a chance to extend. 

Via is a growing ride-sharing app looking to add a Partner Support Specialist to their team to help expand their driver partner service and support operations. In this role, you will be involved in day-to-day operations, training and onboarding new driver partners, special projects and initiatives, and the development of the driver center team. 

You will be exposed to the ins and outs of an exciting growing company while promoting the benefits of Via to new partners, resolving everyday support issues, and helping to create an incredible experience for Via's Driver Partners.

This is a part-time (20-25 hours per week) contract position through the end of Jan. 2019 with a chance to extend. This position is based in Los Angeles and travel to areas of El Monte, Artesia, North Hollywood, Burbank may be required. Shifts are scheduled during regular business hours (Monday - Friday, 8am - 6pm). 

Responsibilities:

  • Act as the first point of contact for Via’s Driver Partners, starting a happy and productive relationship between them and the company.
  • Lead efforts in training and onboarding new Driver Partners. 
  • Use technology, web tools, and customer data to provide meaningful and useful support to Driver Partners when they most need it.
  • Work closely with other teams within Via to raise the bar for customer service, develop new initiatives, and support driver growth.
Requirements
  • Associate's degree or higher
  • A tactful and effective communicator who intuitively finds the appropriate tone in every situation.
  • An independent self-starter who is comfortable multi-tasking and delivering results on a variety of projects.
  • Meticulous attention to detail. Someone who is vigilant about getting things right the first time, every time.
  • A client-facing veteran with experience in high volume customer service or corporate sales, including making conversion and support calls.
  • Comfort working with spreadsheets and customer relationship management (CRM) tools.
  • Ability to travel throughout the Los Angeles area.
  • Demonstrated record of entrepreneurial achievement and/or leadership a plus.

Commitment: This is a part-time (20-25 hours per week) contract position through the end of Jan. 2019 with a chance to extend. This position is based in Los Angeles and travel to areas of El Monte, Artesia, North Hollywood, Burbank may be required. Shifts are scheduled during regular business hours (Monday - Friday, 8am - 6pm). 

Company Description

We’ve built revolutionary technology that is changing the way people get around cities. Using Via, a ride booked on your phone costs little more than the bus. Via is on-demand transit on a mass scale; it’s transportation that’s friendly to our planet. Currently live in NYC, Chicago and Washington D.C., we’re backed by some of the world’s top investors and aggressively expanding.