Expected Salary$21 - $24 per hour
HireArt is looking to hire a Media Operations Contractor to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll work with a team dedicated to improving content across social media platforms through providing support and innovative product solutions for public figures and media publishers.
As Media Operations Contractor, you’ll handle a high volume of tickets and manage communications, primarily via email, with media partners. You’ll provide 1:1 support, gather feedback, and also execute outreach campaigns focused on creating and sustaining new partnerships.
We’re seeking a Media Operations Contractor with a background in customer support and/or online operations. You’re an outstanding communicator, highly analytical and detail-oriented, and comfortable working independently as well as with cross-functional teams to achieve goals.
- Provide an amazing support experience to public figures and media publishers.
- Solicit, organize, and contextualize product feedback from partners.
- Understand policies and risks, and effectively translate them into workflows that improve support and product experiences.
- Bachelor’s degree
- Experience in customer support, account management, or online operations
- Outstanding written communication to effectively communicate via email
- Strong problem-solving and analytical skills
- Proficiency in MS Excel
- Comfortable working autonomously as well as with cross-functional teams
- Professional familiarity with the media industry (advertising, marketing, social media, entertainment) a plus
Commitment: This is a 6-month contract.