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Media Operations Contractor

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire a Media Operations Contractor to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll create an exceptional support experience for public figures and media publishers across social media platforms.

We’re seeking a Media Operations Contractor with a background in customer support and/or online operations. The ideal candidate is an outstanding communicator, highly analytical and detail-oriented, and comfortable working independently as well as with cross-functional teams to achieve goals. 

Responsibilities:

  • Serve as an expert in the support experience for media partners. 
  • Develop and share deep expertise on content products and policies. 
  • Support and respond to partners, troubleshooting quickly to resolve any issues. 
  • Gather feedback, identify trends, and communicate opportunities for improvement to your team. 
Requirements
  • Bachelor’s degree
  • 1+ years experience customer support, account management, or online operations
  • Professional experience with MS Excel
  • Track record of managing projects independently
  • Strong problem-solving and analytical skills
  • Outstanding written communication to effectively communicate via email 
  • Comfortable working autonomously as well as with cross-functional teams
  • Professional familiarity with the media industry (advertising, marketing, social media, entertainment) a plus

Commitment: This is a full-time (40 hour per week), 6-month contract position based in Menlo Park, CA.