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Support Specialist

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$20 - $25 per hour
Job Description

HireArt is looking to hire a  Support Specialist to work on site on Facebook's Menlo Park campus on a contract basis. 


  • Providing support to customers and administrators (including company executives) on social media platforms
  • Monitor social media posts and identify trends
  • Confidently answer questions quickly and accurately
  • Drive to meet or exceed daily performance metrics
  • Bachelor's degree
  • 2 years of experience working in an inbound support role, technical and/or B2B support experience preferred
  • Experience with ticketing software such as Zendesk is preferred


  • Fantastic listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Strong attention to detail
  • Ability to multitask and prioritize in a fast paced environment

Commitment: This is a 6 mo. contract. 

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