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Customer Service Representative (Salt Lake City)

Via

Salt Lake City, UT

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Job Description

Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Customer Service Representative (Non Call Center), you’ll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging) and email based communications - there will be little to no phone communication.

Responsibilities:

  • Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
  • Become an expert on Via – develop a nuanced understanding of our service to be able to answer several hundred support inquires on a daily basis
  • Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
Requirements
  • Proactive about pleasing your customers; obsessed with making sure needs are met
  • A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
  • Meticulous and vigilant, with a high level of attention to detail
  • A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
  • Have previous work experience in a consumer-facing business

Via offers above-market hourly compensation. Part-time candidates are encouraged to apply – we are open to flexible schedules. Full Benefits (PTO, Health Insurance etc) are provided for people who work 25 hours per week. Late night and/or weekend shifts may be required.

Via is an equal opportunity employer.

Company Description

We’ve built revolutionary technology that is changing the way people get around cities. Using Via, a ride booked on your phone costs little more than the bus. Via is on-demand transit on a mass scale; it’s transportation that’s friendly to our planet. Currently live in NYC, Chicago and Washington D.C., we’re backed by some of the world’s top investors and aggressively expanding.