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Product Support Specialist

The World's Largest Social Network

Mountain View, CA

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Expected Salary
$32 - $36 per hour
Job Description

HireArt is looking to hire a Product Support Specialist to work on-site at our client's Menlo Park campus on a contract basis. In this role, you'll provide product support for an analytics platform that helps social media strategists, content creators, and media publishers understand their impact and their audiences, with a focus on sports and entertainment partners. 

The key responsibilities include building partner dashboards, researching and building categorical lists, and providing partner support. We're looking for someone who is a self-starter, who is excited to learn about the product and its users, and has a passion for the entertainment and sports industries.

Responsibilities:

  • Set up initial dashboards for partners to demonstrate the immediate value of the platform.
  • Build out account library by researching and assembling categorical lists. 
  • Work across Entertainment and Sports partnerships team to provide support as needed. 
Requirements
  • Bachelor’s degree (preferred)
  • Proficient in MS Excel
  • Tech savvy, and able to quickly learn new products and tools 
  • Strong problem-solving skills with high attention to detail
  • Comfortable working both independently and collaboratively
  • Excellent written and verbal communication
  • Experience with social media analytics a plus
  • Experience and interest in sports and entertainment a plus

Commitment: This is a full-time (40 hours per week), 6-month contract position based in Menlo Park, CA.