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Oracle Cloud Support Administrator

An Innovative Cloud Storage Company

San Francisco, CA

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Job Description

HireArt is looking to hire an Oracle Cloud Support Administrator to work on-site at Dropbox’s San Francisco offices on a contract basis. In this role, you’ll work with the IT team and cross-functionally with teams such as Accounting, Tax, FP&A, Procurement, and Legal and Security, while providing day-to-day support for Oracle Cloud users. 

Responsibilities:

  • Assist in maintaining and supporting Oracle Cloud Financials and Procurement. 
  • Provide day-to-day functional support and management of internal Oracle support tickets. 
  • Act as a liaison and foster positive relationships between business partners and IT team. 
  • You'll help bridge any system gap to solve functional and operational challenges using technology solutions. 
  • Perform ongoing system routine maintenance, performance tuning and user management. 
  • Resolve system issues by proposing feasible solutions and follow-through to efficient resolution. 
  • Manage service request tickets while handling escalations with Oracle. 
  • Evaluate system performance and make enhancement recommendations. 
  • Participate in coordinating work efforts to address new implementations, functionality enhancements, application updates and performance issues. 
  • You will be a key collaborator with technical development teams during sprint planning, system updates and upgrade cycles. 
Requirements
  • Bachelor’s degree in Business Administration, Information Science, or related field 
  • 2+ years support desk experience on Oracle EBS or Oracle Cloud is required
  • ERP system administration experience
  • Proficient functional knowledge on various Finance operations 
  • You're a problem-solver in identifying, diagnosing and resolving system bugs 
  • Experience troubleshooting problems reported by end users
  • You have previously participated in system upgrades, integrations and/or implementation activities
  • You've demonstrated the ability to follow-through on support tickets for effective resolution and escalation
  • Excellent documentation, presentation and communication skills
  • Ability to work well in a team environment with minimal direct supervision
  • Ability to collaborate and gain consensus among multi-functional teams
  • Experience working in global enterprise company and software industry is preferred

Commitment: This is a 3 mo. contract.