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Support Specialist

The World's Largest Home-Sharing Marketplace

Full time

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Location:
Portland, OR
Schedule:
Monday - Friday, 40 hours per week
Assignment Length:
6 month contract
Job Description

HireArt is helping the world's largest home-sharing marketplace find a Support Specialist to manage data privacy requests and meet compliance service-level agreements and deadlines. The ideal candidate will be a skilled communicator with experience in customer service as well as with handling sensitive data.

As a Support Specialist, you will: 

  • Ensure all queries from data requests (deletion, access, portability, etc.) are addressed within legal timeframes.
  • Understand data flows, data security, and data privacy policies and procedures.
  • Meet performance expectations regularly and follow workflows and playbooks.
  • Provide upward feedback regarding the status of cases, communicating regularly with supervisors and managers.
  • Compile reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
  • Maintain knowledge of current events in the legal and compliance spaces as they relate to data privacy practices.
Requirements
  • 2+ years of experience in customer support or similar ticketing system work; comfortable making/taking customer calls
  • 1+ years of experience handling sensitive or private information
  • Previous experience working within a compliance or regulatory environment¬†
  • Excellent written communication skills; you know when written messages are appropriate and when to choose other forms of communication
  • Excellent time management and multitasking skills
  • Ability to quickly identify root causes as well as subtle, hidden issues, and use logic to propose effective solutions

Commitment: This is a full-time (40 hours per week), 6-month contract position through HireArt and based in Portland, OR.