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Customer Support Specialist

Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$20 - $23 per hour
Job Description

HireArt is looking to hire a Customer Support Specialist to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll work to resolve customer app verification issues by providing high-touch customer support via email. 

Responsibilities: 

  • Educate users about possible solutions and steps that can be taken to resolve  verification issues.  
  • Communicate trends you’re seeing to help improve products. 
  • Maintain high-quality support and a high degree of professionalism. 
Requirements
  • Bachelor’s degree or equivalent experience in online operations
  • Experience supporting customers via email
  • Strong verbal and written communication skills
  • Strong attention to detail
  • Self-starter with the ability to perform well autonomously
  • Familiarity with web technology, including web and mobile apps
  • Strong interest in quality and user experience 
  • Ability to read and write Spanish, Portuguese, or Arabic is a plus

Commitment: This is a 6 month contract. Available shifts are Sunday to Thursday 9am - 5:00pm or Tuesday to Saturday 9am - 5:00pm. 

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