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Trust and Safety Contractor

A Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire a Trust and Safety Contractor to work onsite at our client's Menlo Park campus on a contract basis. In this role, you’ll review and resolve user reports related to spam accounts and other potential violations of terms of service. You'll work with a team to maintain consistent workflows, uphold trust and safety efforts, and improve user experience. 


  • Respond to varied user reports and inquiries within an online queue. 
  • Review user accounts to determine whether they are spam accounts or violate other terms of service. 
  • Maintain a high degree of professionalism and discretion while providing high-quality support to users. 
  • Identify and communicate trends you're seeing to help improve support efforts and processes.
  • Bachelor’s degree
  • Self-starter with strong attention to detail
  • Strong verbal and written communication 
  • Able to quickly absorb training on product and tool functionality 
  • Tech savvy and familiar with various web and mobile apps 
  • Previous experience applying corporate/public policy 
  • Comfortable working with sensitive or graphic content 
  • Strong interest in quality and user experience

Commitment: This is a 3-month contract. 

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