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Media Operations Contractor

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire a Media Operations Contractor to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll work with a team dedicated to improving content across social media platforms through providing support and innovative product solutions for public figures and media publishers. 

As Media Operations Contractor, you’ll handle a high volume of tickets and manage communications, primarily via email, with media partners. You’ll provide 1:1 support, gather feedback, and also execute outreach campaigns focused on creating and sustaining new partnerships. 

We’re seeking a Media Operations Contractor with a background in customer support and/or online operations. You’re an outstanding communicator, highly analytical and detail-oriented, and comfortable working independently as well as with cross-functional teams to achieve goals. 

Responsibilities: 

  • Provide an amazing support experience to public figures and media publishers. 
  • Solicit, organize, and contextualize product feedback from partners. 
  • Understand policies and risks, and effectively translate them into workflows that improve support and product experiences. 
Requirements
  • Bachelor’s degree
  • Experience in customer support, account management, or online operations
  • Outstanding written communication to effectively communicate via email 
  • Strong problem-solving and analytical skills
  • Proficiency in MS Excel 
  • Comfortable working autonomously as well as with cross-functional teams
  • Professional familiarity with the media industry (advertising, marketing, social media, entertainment) a plus

Commitment: This is a 6-month contract. 

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