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People Operations Specialist

An Innovative Cloud Storage Company

San Francisco, CA

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Job Description

HireArt is looking to hire a People Operations Specialist to work on-site at Dropbox’s San Francisco office on a contract basis. In this role, you'll provide operational support for and deliver improvement insights to the Human Resources team, to ensure an excellent experience for new hires. 

Responsibilities:

  • Support all operational elements surrounding the new hire on-boarding process. 
  • Develop and ensure standard operating procedures are in place, with clear service level agreements. 
  • Support HR Operations tickets and drive issue resolutions in JIRA. 
  • Assist with Non-US contingent workforce projects and initiatives. 
  • Identify and make recommendations on process changes and potential operational improvements. 
  • Collaborate with partners in HR, Recruiting, and Finance to identify and resolve potential issues before arising. 
  • Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary. 
  • Support ad-hoc HR Ops tasks and reporting needs. 
Requirements
  • Bachelor’s degree 
  • 3+ years’ experience in on-boarding or HR Operations in a fast-paced environment
  • Experience in HR Operations ticket management
  • Strong customer service skills with proven track record of customer satisfaction
  • Proficiency in Office Suite (Word, Excel, PowerPoint), Gmail and Google Docs

Preferred Qualifications:  

  • Hands-on, efficient, great communication skills
  • Ability to work in a team environment and collaborate across key stakeholders
  • Problem-solving and troubleshooting abilities
  • Experience with Workday
  • Experience with Zendesk ticket system

Commitment: This is a 3 mo. contract. 

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