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Outbound Customer Support Representative

An Innovative Cloud Storage Company

Austin, TX

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Job Description

HireArt is looking to hire an Outbound Customer Support Representative to work on-site at our client’s Austin office on a contract basis. In this role, you’ll develop product expertise and assist customers with a variety of issues, ensuring they have an outstanding support experience. 

We’re seeking an Outbound Customer Support Representative who can develop product expertise, engage both technical and non-technical customers, demonstrate empathy, and resolve issues. A background in technical/product support and outbound calling is required for this role. 

Responsibilities: 

  • Gain a solid knowledge of product offerings. 
  • Provide customer call backs to both satisfied and dissatisfied customers. 
  • Communicate complex technical information to technical and non-technical customers. 
  • Delight every customer with each interaction. 
  • Provide a high quality post-support experience for customers. 
  • Engage customers in conversations that get at key insights about their experience. 
  • Collect feedback on support experience as well as potential areas for product/process improvement.  
  • Collaborate with internal Customer Experience stakeholders to improve processes. 
Requirements
  • 2+ years of work experience in a technical support related role
  • Outbound call experience 
  • Avid technology user
  • Highly personable and confident, great communicator and can demonstrate empathy
  • You can communicate complex technical information in customer-friendly ways 
  • You can complete set tasks in a timely and effective manner

Commitment: This is a full-time (40 hours per week), 3-month contract position based in Austin, TX.