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Site Reliability Support Specialist

The World's Largest Social Network

Austin, TX

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Expected Salary
$17 - $18 per hour
Job Description

HireArt is looking to hire a Site Reliability Specialist to work on-site at our client’s Austin offices on a contract basis. In this role, you’ll be an advocate for site users across social media platforms and work to diagnose, resolve, and triage high-priority product issues that impact users.

Responsibilities:  

  • Identify and investigate high-impact events that affect product/site functionality. 
  • Curate and prioritize tasks, and determine which platforms and users are affected. 
  • Work to de-bug some issues independently. 
  • Communicate and triage other issues effectively to cross-functional partners in Operations and Product. 
  • Maintain high quality standards and drive the best user experience possible. 
Requirements
  • Bachelor’s degree
  • 1+ years experience diagnosing technical problems (e.g. QA, Technical Support, Help Desk) 
  • Ability to analyze and prioritize problems
  • Natural curiosity and proven ability to learn new skills quickly
  • Ability to quickly absorb training on internal products and tools
  • Passion for ensuring high quality product experiences for millions of users
  • Flexible and willing to respond quickly to urgent or changing processes

Commitment: This is a 6 mo. contract. This position requires weekday availability for 8am - 3pm or 3pm - 11pm shifts.