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Content Specialist

An Innovative Cloud Storage Company

Austin, TX

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Job Description

HireArt is looking to hire a Content Specialist to work on-site at our client's Austin office on a contract basis. In this role, you'll write new articles and UI copy for help center and community forums to support product feature launches. You'll also play a key role in organizing content via information architecture best practices. 

We are seeking a Content Specialist with a clear and direct writing style and experience writing user-facing support content. You are able to adopt brand voice and style, and are comfortable with data querying and content optimization. 

Responsibilities: 

  • Write new articles and UI copy for help center and other scaled educational properties.
  • Develop new written content for help center and community forums to support product feature launches.
  • Revise existing copy and information architecture to make educational and support properties more useful for customers.
  • Help us maintain and sunset content as product and feature sets change. 
  • Participate in service/experience design sessions, helping us redesign the help center and community forums. 
  • Track content performance, including traffic, helpfulness, and resolution, and help us improve these metrics over time
  • Improve organic search discoverability and performance via SEO best practices. 
  • Play a central role in organizing content via information architecture best practices. 
Requirements
  • Postsecondary education relevant to content writing, or equivalent experience 
  • A clear and direct writing style to convey technical details to non-technical audiences 
  • The ability to adopt a brand voice and style guide, writing within the guidelines of a content strategy
  • The ability to tidily architect information to prevent redundancies
  • Technically adept and familiar with various SaaS products and mobile/web apps 
  • Experience working with a CMS platform a plus
  • Experience in digital marketing and SEO best practices a plus
  • Experience writing customer education/training materials a plus
  • A portfolio of relevant writing samples

Commitment: This is a full-time (40 hours per week), 9-month contract position based in Austin, TX.