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Operations Associate


Full time

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Long Island City, NY
Expected Pay Rate:
$24.00 - $26.00 per hour
Assignment Length:
Contract to hire
Job Description

HireArt is helping Sally hire bright, resourceful, and motivated Operations Associates. Sally is a fast-growing company with a mission to enable professional drivers to succeed in the rideshare economy.   As Operations Associate, you’ll manage the core of Sally’s platform: drivers and vehicles. 

While working with drivers, you will convert prospects into customers, and convert customers into the safest and highest-earning rideshare drivers in NYC. Your job will be to engage, empower, and support all Sally drivers.

While managing Sally’s vehicle fleet, you’ll oversee the entire lifecycle of vehicles from acquisition to disposition. You'll know every vehicle by VIN, plate, and current location.

You’ll have the opportunity to grow with a dynamic company. We're looking for eagerness to learn and since you’re joining a small team, trust and communication are critical. 

As Operations Associate, you will: 

Driver Management:

  • Maintain sales pipeline of prospective customers.
  • Driver onboarding (pricing, contract execution, vehicle matching).
  • All voice and text communications with prospects and existing customers.
  • Payment processing.

Vehicle Management:

  • Acquisition and onboarding of vehicles (hack-up, registration, inspection, etc.).
  • Inventory management.
  • Coordination of repairs and maintenance.
  • Insurance pricing, renewals, and invoice reconciliation.

You’re a great fit if you:  

  • Are logical, practical, and laser-focused on understanding the facts and root causes of each problem you encounter 
  • Possess good judgment and decision-making skills
  • Enjoy developing robust systems and processes
  • Have a strong commitment towards excellent work product and meaningful relationships
  • Proficient in Google Suite (Sheets, Docs, etc.) and/or Microsoft Office
  • Customer service experience
  • Excellent communications skills
  • Relentlessly patient and a willingness to deal with customers at all times of day 
  • Strong motivation for best-in-class service

Commitment: This is a full-time (40 hours per week), contract position through HireArt and based in Long Island City, Queens. HireArt is an Equal Opportunity Employer. 

Company Description

Founded in 2015, Sally is an automated fleet management company located in Long Island City, NY. Our mission is to become the most trusted vehicle and service provider in the transportation industry. We provide vehicles on a flexible basis to professional rideshare drivers looking for best-in-class support and service.