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Digital Transactions Support Rep (Bilingual)

Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$18 - $22 per hour
Job Description

We are seeking a support representative to work for HireArt on-site in WhatsApp's Menlo Park offices, on a contract basis. You'll have the opportunity to work with WhatsApp and their digital transactions team, helping to support WhatsApp customers using in-app digital payments. 

The work requires high touch customer support via email. You will help ensure we maintain quality support with a high degree of professionalism, while demonstrating discretion with sensitive user data. You'll also work with our market team and communicate any trends that you see to help improve the product as a whole. 


Requirements
  • Fluency in Hindi, Marathi, Gujarati, Tamil, or another Indian regional language
  • Self starter
  • Strong attention to detail
  • Fantastic written communication (no grammatical errors or typos!)
  • Ability to perform well autonomously
  • Strong interest in user experience
  • Any previous experience supporting digital transactions is a huge plus!
  • Undergraduate degree/equivalent experience in operations support

Commitment: This is a 6 mo. minimum contract, with opportunity for extension. 

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