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Digital Transactions Support Rep

Popular Mobile Messaging App

Menlo Park , CA

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Expected Salary
$18 - $22 per hour
Job Description

HireArt is looking to hire a Digital Transactions Support Representative to work with WhatsApp’s Menlo Park office on a contract basis. In this role, you’ll provide WhatsApp customers with high-touch support for in-app digital payments. 

Responsibilities:

  • Provide customer support to WhatsApp users with a high level of quality, professionalism, and discretion with sensitive data
  • Work with Market team to communicate trends that help improve the product 
Requirements
  • Bachelor’s degree or equivalent experience in online support 
  • Experience supporting digital transactions 
  • WhatsApp user & familiarity with WhatsApp products/trends
  • Strong written and verbal communication 
  • Ability to perform well autonomously, quickly absorbing training and product/tool functionality 
  • Penchant for web technology, including various web and mobile apps
  • Passion for providing a quality user experience 
  • Ability to work holidays, weekends, and odd hours (8am - 4:30pm and 11:30-8:00pm shifts)

Commitment: This is a 6 mo. contract with opportunity for extension. This role also has the opportunity to work some shifts remotely. 

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