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Customer Support Specialist (Spanish)

Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$20 - $24 per hour
Job Description

HireArt is looking to hire a Customer Support Specialist (Spanish) to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll provide app users across the globe with high-touch customer support, primarily via email.  

For this role, we’re seeking candidates who are highly motivated, customer-service oriented, and fluent in the Spanish language. You have exceptional problem-solving skills and can communicate effectively and empathetically via email. You also have a passion for social media and for ensuring a quality experience for diverse users across the globe. 

Responsibilities:

  • Assist users having issues with the app, ensuring a quality customer experience with a high degree of professionalism. 
  • Educate users about potential solutions and what steps to take to prevent future problems.
  • Work collaboratively with the Market Support team and communicate trends you're seeing to help improve products.
Requirements
  • Bachelor’s degree or equivalent experience in online operations
  • Bilingual fluency in Spanish and English, with native Spanish proficiency 
  • Excellent written communication
  • Strong problem solving-skills and high attention to detail 
  • Self-starter who works well both autonomously and collaboratively
  • Able to quickly absorb training on product and tool functionality 
  • Penchant for web technology, including various web and mobile apps 
  • Passionate about social media and a strong interest in product quality and user experience 

Commitment: This is a full-time, 3-month contract position based in Menlo Park, CA. A typical schedule is Monday-Friday, 9am - 6pm (8 hour shift plus 1 hour for lunch).