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Customer Service/Business Operations (Seasonal)

Bespoke Post

New York, NY

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Expected Salary
$15 per hour
Job Description

We're looking for an energetic, detailed-oriented individual to help us through our busy holiday season. Your primary responsibility is to make sure we deliver an exceptional experience to our customers through multiple channels (phone, email, and social networks).

Both full-time and part-time positions are available. A flexible schedule with ability to work evening/weekend hours is preferred. (There is potential to work non-business hours remotely after the initial training period.)

  • Can think on your feet and are willing to do whatever it takes to make things right for our customers when things go wrong.
  • Should be comfortable talking with customers and bringing your personality into the fold. We're not going for robotic responses.
  • Will be obsessed with making sure all orders placed are accurately fulfilled each day
Your goals are to...
  • Help keep our response times to customers to less than 1 hour during business hours, and less than 1 day during non-business hours / weekends.
  • Improve overall customer satisfaction.
The ideal person...
  • Is a college student or recent grad
  • Has relevant experience working with customers via email and phone
  • Maintains a positive attitude when things get busy
Company Description
Bespoke Post is a lifestyle subscription club for men. We scour the world for fresh and interesting products from the world’s best brands. Each month we create a themed box that introduces our members to a new way of thinking. In previous months, we’ve created aged cocktail kits, gentleman’s shave sets, home coffee kits, and more. We provide product and brand discovery to a demographic that hates to shop, but wants to know the best.