Expected Salary$21 - $25 per hour
HireArt is looking to hire a streaming video Support Specialist to work onsite at Facebook's Menlo Park campus on a contract basis. In this role, you'll develop expertise in Facebook's video products and serve as the primary video support person for content creators, public figures, and media companies.
- Become an expert in providing inbound support to content creators and media partners
- Communicate with users to understand and resolve product questions and issues, troubleshooting quickly and effectively
- Collaborate cross-functionally to lead issue resolution across teams
- Make informed and thoughtful recommendations to improve workflow, user experience, and product optimization
- Bachelor's degree
- 2+ years in customer service or account management in the online video or video space
- Verbal and written fluency in both Portuguese and English
- Deep understanding of and passion for Facebook and online video products
- Industry and business knowledge of video creators, digital publishing, and/or media companies preferred
- Ability to work independently and cross-functionally
- Extremely reliable, consistent, agile, and hard-working!
Commitment: This is a 12 mo. contract.