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Community Care Team Coordinator

The World's Largest Social Network

Austin, TX

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Expected Salary
$23 - $27 per hour
Job Description

HireArt is looking to hire a Community Care Team Coordinator to work onsite at Facebook’s Austin office on a contract basis. In this role, you’ll perform operational duties and help lead a team of 20+ contractors who process user inquiries and deliver qualitative and quantitative insight into user behavior. 

Responsibilities:

  • Conduct and lead daily/weekly team meetings 
  • Monitor queue volumes and oversee workload distribution
  • Review your team’s accuracy and quality 
  • Become a subject matter expert (SME) in community operations and policy, and field policy and administrative questions
  • Enforce Terms of Use by reviewing and taking action on inauthentic users on the site 
  • Investigate and provide support to users who are unable to access their accounts
  • Identify relevant trends and raise visibility around work flow inefficiencies 
Requirements
  • 3+ years experience in operations, ideally with a tech or Fortune 500 company
  • Experience overseeing teams of 5-10+ people
  • Experience using ticketing systems in a customer service role
  • Experience working in high volume, fast-paced environments  
  • Tech savvy with advanced Excel skills 
  • Excellent attention to detail
  • Ability to learn workflows and policies quickly
  • Highly motivated, with ability to think clearly under pressure 
  • Ability to rapidly assess and resolve complicated issues 
  • Bachelor’s degree preferred
  • High energy, passion, and good sense of humor! 

Commitment: This is a 12 mo. contract. This position requires weekend and holiday availability.