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Customer Care Associate

An Online Event Ticket Marketplace

Full time

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Location:
Portland, OR
Expected Pay Rate:
$20.00 - $23.00 per hour
Schedule:
40 hours/5 days per week, including weekends. Day shifts (9am-6pm) and night shifts (12pm-9pm) are available.
Assignment Length:
Contract
Job Description

HireArt is helping an online event ticket marketplace find a Customer Care Associate to oversee its day-to-day operations.

In this role, you'll respond to buyer and seller inquiries, reviewing potentially fraudulent activity and managing order fulfillment.

The ideal candidate has previous experience in customer service, sales, or client relations; is familiar with Zendesk; and can operate with a high degree of autonomy and discernment. You'll also have excellent written and verbal communication skills.


As Customer Care Associate, you will: 

  • Respond to customer inquiries via email and phone in a professional and timely fashion.
  • Process customer refunds or credits and withhold seller payments.
  • Ensure that outstanding orders are filled in a timely fashion.
  • Identify operational areas of improvement and provide feedback on solutions.
Requirements
  • Bachelor Degree or higher preferred
  • 1+ years of customer service, sales or client relations experience
  • Technologically savvy
  • Highly skilled at multitasking
  • Proficient using
    • Zendesk (or similar software)
    • Live Event Ticketing software
    • G-Suite

Physical/Mental Requirements & Work Environment:

  • Regularly required to speak clearly and hear the spoken word well.
  • Regularly required to physically operate routine equipment, such computers, calculator, etc.
  • Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
  • Regularly required to check in outside of normal business hours.

Commitment: This is a full-time (40 hours/5 days per week, including weekends) contract-to-hire position staffed by HireArt and based in Portland, OR. It is fully remote and open to candidates residing in Oregon. Day shifts (9am-6pm) and night shifts (12pm-9pm) are available throughout the week.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas and employ corp-to-corp.

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