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Media Operations Contractor (Spanish)

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire a Media Operations Contractor (Spanish) to work on-site at our client’s Menlo Park campus on a contract basis. In this role, you’ll work with a team dedicated to improving content across social media platforms through providing support and innovative product solutions for public figures and media publishers. 

As Media Operations Contractor, you’ll handle a high volume of tickets and manage communications, primarily via email, with Spanish-speaking content publishers and media partners. You’ll provide 1:1 support, gather feedback, and also execute outreach campaigns focused on creating and sustaining new partnerships. 

We’re seeking a Media Operations Contractor with bilingual fluency in Spanish and English and a background in customer support and/or online operations. You’re an outstanding communicator both verbally and in writing, highly analytical and detail-oriented, and comfortable working independently as well as with cross-functional teams to achieve goals. 

This is a full-time contract position with a contract length of 7 months. 

Responsibilities: 

  • Manage communications with media partners and resolve partner support requests. 
  • Assess, quantify, and implement workflow improvements to scale out support. 
  • Solicit, organize, and contextualize product feedback from partners. 
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences. 
Requirements
  • Bachelor's degree or higher (Engineering, Computer Science, Math, Physics, Statistics preferred)
  • 1+ years of experience in online operations, account management, or customer service
  • Bilingual fluency in Spanish and English 
  • Exceptional written and verbal communications skills
  • Standout executor with attention to detail, strong organization skills, and ability to drive results
  • Able to work cross-functionally and across multiple time zones 

Commitment: This is a full-time, 7-month contract position based in Menlo Park, CA.