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Quality Operations Contractor (Part-Time)

The World's Largest Home-Sharing Marketplace

San Francisco, CA

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Job Description

HireArt is looking to hire a part-time Quality Operations Contractor to work on-site at our client’s San Francisco office on a contract basis. With a blend of technical tools and the human touch, you’ll review user accounts and enforce policies to create meaningful, high-quality travel experiences for users across the globe. 

We’re seeking candidates who are detail-oriented, strong communicators and collaborators, and comfortable interpreting and applying guidelines. The ability to thrive in a fast-paced, technology-driven environment is also essential. This is a part-time role with approximately 24 hours per week, based on-site at our client’s office in San Francisco. 

Responsibilities:

  • Review user accounts that are failing to meet specific standards and policies.
  • Make decisions on accounts according to set guidelines.
  • Respond to appeals submitted by users in response to actions on their account.
  • Calibrate decisions with manager and colleagues to ensure accuracy.
  • Support ad-hoc tasks as necessary. 
Requirements
  • Strong interpersonal skills
  • Efficient, organized, and detail oriented
  • Capability for consistent and fair decision-making
  • Ability to manage multiple tasks throughout the day
  • Familiarity with Gmail and Google Suite (Docs, Sheets, etc.)
  • Familiarity with Apple/Mac OS preferred

Commitment: This is a part-time (24 hours per week), 3-month contract position based in San Francisco, CA. 

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