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Online Operations Agent

The World's Largest Social Network

Mountain View, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire an Online Operations Agent to work on-site at our client’s Mountain View office on a contract basis. In this role, you’ll handle and triage incoming support requests, while developing creative solutions and identifying ways to improve processes. 

We’re seeking an Online Operations Agent with a background in the technology and/or customer service industry. You are detail-oriented, tech savvy, and committed to superior customer service. You’re able to learn new processes and tools quickly, and can thrive in a high-performance, fast-paced, and collaborative start-up environment.  


  • Triage incoming requests while utilizing technology, superior customer service, and sound judgement. 
  • Respond to requests working 1:1 in real time within a timely manner. 
  • Find creative ways to identify, assess, and solve open-ended problems within a given high-level framework.  
  • Become an expert, have a strong ability to offer confident recommendations, and embody curiosity and resourcefulness.
  • Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices. 
  • Identify tool and process efficiency gains with analytical perspective. 
  • Update and maintain customer profiles and account information.
  • Bachelor’s degree
  • Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics 
  • Experience in tech, hospitality, concierge, executive assistants, or service industry 
  • Tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software 
  • Detail-oriented and able to effectively multi-task while maintaining an exceptional level of quality
  • Able to remain cool under pressure in a high performance team environment 
  • Comfortable in a fast-paced, start-up environment 

Commitment: This is a 6-month contract. 

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