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Social Media Support Specialist

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$20 - $25 per hour
Job Description

HireArt is looking to hire multiple Support Specialists to work on site on Facebook's Menlo Park campus in Menlo Park, CA. 

Responsibilities include:

  • Providing support to customers and administrators (including company executives) on social media platforms
  • Monitor social media posts and identify trends
  • Confidently answer questions quickly and accurately
  • Drive to meet or exceed daily performance metrics
  • 2 years of experience working in an inbound support role
  • Technical and/or B2B support experience is desired
  • Experience with ticketing software such as Zendesk is preferred
  • 2 years of experience working with social media platforms in a professional setting (a huge bonus!)
  • College Degree
  • Fantastic listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Strong attention to detail
  • Ability to multitask and prioritize in a fast paced environment

Commitment: This is a 6 mo. contract.