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Operations Success Representative

Same-Day Delivery Innovator

Roswell, GA

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Expected Salary
$14.00 per hour
Job Description

HireArt is looking to hire an Operations Success Representative to work on-site at our client’s Roswell, GA office on a full-time, temp-to-perm, contract basis. In this role, you’ll work with teams transforming the way products are delivered across the globe.

As Operations Success Representative, you’ll help ensure that deliveries are executed with a high degree of success. The successful candidate will work in the trenches of a startup as a member of a close-knit group that drives the company’s core activity - Delivery Operations. 

We’re looking for a smart and resourceful self-starter who thrives in a fast-paced environment and isn’t afraid of tackling one task, then the next, all while understanding that industry-leading service is the primary goal. This is an exciting opportunity to help shape the future of the retail industry while working with a team of energetic, forward-thinking problem solvers.

This is a full-time (40 hours per week), temp-to-perm contract position through HireArt.

As a HireArt employee you'll receive:

  • Employer-subsidized health, vision, and dental insurance
  • Employer-subsidized life insurance
  • Employer-subsidized short and long-term disability insurance
  • A generous paid-time-off package

Responsibilities: 

  • Set the conditions for drivers to meet delivery and customer expectations. 
  • Utilize the routing algorithm to route batches of orders to delivery specialists and maintain situational awareness of their delivery performance.
  • Act as the primary point of contact for delivery specialists, retail clients, and consumers.
  • Receive, triage and respond to phone calls and emails. 
  • Support company development and growth, create new processes, develop and refine SOPs. 
  • Work closely with internal teams to drive product enhancements. 
Requirements
  • Retail, operations, or customer service experience
  • A passion for creating a seamless customer experience
  • Strong collaboration, communication, and interpersonal skills
  • Able to move decisively and independently in a fast-changing environment
  • An organized, proficient multitasker, with a knack for solving ambiguous problems
  • Flexible and ready for a challenge at a moment’s notice
  • Proficient with MS Office and/or Google Docs
  • Willing to work weekends and/or evenings
  • Bachelor’s degree or equivalent 

Commitment: This is a full-time (40 hours per week), temp-to-perm contract position through HireArt and based in Roswell, GA. 

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