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Operations Support Specialist


Full time

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New York, NY
Expected Pay Rate:
$20.00 - $22.00 per hour
5 days a week, including weekends and holidays. Hours are scheduled from 3:30 AM - 11:30 AM, 11:00 AM - 7:00 PM, and/or 6:30 PM to 2:30 AM.
Assignment Length:
Job Description

Via is a global, rapidly growing company that is transforming the way people travel. HireArt helping Via hire Operations Support Specialists to provide the ground support necessary to ensure the success of global transportation programs. 

As Operations Support Specialist, you'll monitor and ensure quality standards of the ongoing service, troubleshoot rider and driver issues as they occur in real-time, and support driver recruitment efforts. 

We're seeking Operations Support Specialists with strong communication, collaboration, customer service, leadership, and organizational abilities. Ideally, you have a passion for Via and for creating an exceptional transportation experience for our customers!

As Operations Support Specialist, you will: 

  • Proactively troubleshoot service-related issues.  
  • Support driver on-boarding and ongoing compliance as needed. 
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.
  • Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams. 
  • Ownership and responsibility to execute and ensure the operation is working well 
  • Comfortable leading and collaborating with your team
  • Able to use and troubleshoot technology (e.g., Via proprietary tools for ridesharing and dispatching) 
  • Availability to work late night, weekends and holidays as required
  • A passion for revolutionizing the transportation industry
  • Knowledge of Via's products/services or other transportation experience is ideal

Commitment: This is an ongoing contract position (up to 40 hours per week) staffed via HireArt and based in New York, New York. A typical schedule is five days a week, including weekends and holidays. Hours are scheduled from  3:30 AM - 11:30 AM, 11:00 AM - 7:00 PM, and/or 6:30 PM to 2:30 AM. HireArt is an Equal Opportunity Employer. 

Company Description

Via is transforming the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, and a goal of 200 deployments by the end of 2019. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!