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Content Writer, Knowledge Base

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$43 - $47 per hour
Job Description

HireArt is looking to hire a Content Writer, Knowledge Base to work onsite at our client’s Menlo Park office on a contract basis. In this role, you’ll  help organize and create documentation for a knowledge base system with a focus on content management. 

We’re seeking candidates comfortable with content management and process mapping. Excellent writing skills and a high level of attention to detail are also essential. 

Responsibilities: 

  • Maintain inventory of  current content, assess gaps in content, audit accuracy of content, and re-write support material for client services representatives. 
  • Assist in creating processes and workflows, and implement a new knowledge base management maintenance process to ensure ongoing relevance and accuracy of content. 
  • Close out projects already in progress and revamp new and existing documentation and processes.  
Requirements
  • Bachelor’s degree
  • Excellent written communication
  • Familiarity with content management systems (RightAnswer preferred)
  • Familiarity with markup formats (Markdown preferred)
  • Experience in process mapping (Visio preferred) 
  • Highly organized and attentive to detail
  • Ability to manage and execute multiple time sensitive projects 
  • Comfortable working independently and collaboratively in a fast-paced environment

Commitment: This is a full-time (40 hours per week), 3-month contract position based in Menlo Park, CA.