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Quality Assurance Analyst

The World's Largest Social Network

Austin, TX

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Expected Salary
$26 - $30 per hour
Job Description

HireArt is looking to hire a Quality Assurance Analyst to work on-site at our client’s Austin offices on a contract basis. In this role, you’ll use QA expertise to identify compliance and performance gaps and needs, and conduct analysis to support development of actionable remedies and solutions.  


  • Rapidly learn and understand the relevant family of products and services as well as established service standards. 
  • Review all inbound and outbound interactions with clients to support and drive performance expectations.
  • Provide objective assessment regarding representative compliance with process. 
  • Complete the required number of QA evaluations on a weekly and monthly basis. 
  • Use experience in QA to assess gaps in agent performance and conduct root cause analysis for corrective and preventative action plans. 
  • Assist in developing test scenarios/training exercises where performance gaps are identified via QA. 
  • Bachelor’s degree or equivalent experience
  • 2+ years experience in QA and/or Knowledge Management in a customer service or sales environment
  • Experience in QA auditing and root cause analysis 
  • Strong analytical and reporting skills
  • Outstanding communication skills with the ability to deliver feedback effectively
  • Ability to work independently and prioritize tasks to manage workload and meet required QA targets

Commitment: This is a full-time (40 hours per week), 6-month contract position based in Austin, TX.