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Spam Specialist

Largest Online Visual Bookmarking Community

San Francisco, CA

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Job Description

HireArt is looking to hire a Spam Specialist to work on-site on our client's San Francisco office on a contract basis. In this role, you'll provide support to global customers on issues related to adding payment methods (e.g. adding a credit card to their user profile). You’ll also work to detect and prevent credit card fraud across the company’s online platforms to ensure a safe and high-quality user experience. 

Experience with credit card fraud detection and customer support is a must for this role. An ideal candidate is also proactive, flexible, able to learn quickly, and comfortable working both independently and collaboratively in a fast-paced environment. 

Responsibilities: 

  • Interacting with customers to address issues with adding credit cards to their profile. 
  • Responding to users who have appealed decisions on their account. 
  • Responding to customer emails and resolving customer concerns in the most courteous and professional manner. 
  • Verify credit card information on a daily basis for international and domestic cards. 
  • Process interdepartmental queries and requirements regarding credit card fraud issues. 
  • Report any trends or anomalies, and suggest ideas which can be implemented to catch frauds & reduce chargebacks. 
Requirements
  • 1+ years credit card fraud detection experience
  • Experience in customer service
  • Excellent verbal and written communication skills  
  • Proactive, detail oriented, and a quick learner
  • Willing to take on additional responsibilities within the team as per changing business needs and demands 
  • Experience with ZenDesk is a plus
  • Experience using 3rd party Gateway platforms is a plus

Commitment: This is a full-time (40 hours per week), 3-month contract position based in San Francisco, CA.