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Content Specialist

An Innovative Cloud Storage Company

San Francisco, CA and Austin, TX

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Job Description

HireArt is looking to hire a Content Specialist to work on-site at our client's Austin OR San Francisco office on a contract basis. In this role, you'll write new articles and UI copy for help center and community forums to support product feature launches. You'll also play a key role in organizing content via information architecture best practices. 

We are seeking a Content Specialist with a clear and direct writing style and experience writing user-facing support content. You are able to adopt brand voice and style, and are comfortable with data querying and content optimization. 

Responsibilities: 

  • Develop new written content for help center and community forums to support product feature launches.
  • Revise existing copy and information architecture to make educational and support properties more useful for customers.
  • Help us maintain and sunset content as product and feature sets change. 
  • Participate in service/experience design sessions, helping us redesign the help center and community forums. 
  • Track content performance, including traffic, helpfulness, and resolution, and help us improve these metrics over time
  • Improve organic search discoverability and performance via SEO best practices. 
  • Play a central role in organizing content via information architecture best practices. 
Requirements
  • Postsecondary education relevant to content writing, or equivalent experience 
  • Experience writing user-facing support content for a tech company (help center, knowledge base, etc.)
  • Experience with marketing writing (writing carefully, in a way that reflects positively on the brand for a mass audience)
  • A clear and direct writing style
  • The ability to adopt a brand voice and style guide in your writing, and to write within the guidelines of a content strategy
  • The ability to tidily architect information to prevent redundancies
  • Experience with SEO best practices
  • Experience with SQL
  • Experience analyzing content performance metrics, and using this info to inform content decisions
  • Experience using customer verbatims to improve content quality

Commitment: This is a full-time (40 hours per week), 6-month contract position based in Austin, TX or San Francisco, CA.