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Social Media Support Specialist

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$20 - $25 per hour
Job Description

HireArt is looking to hire multiple Social Media Support Specialists to work onsite at Facebook's Menlo Park campus on a contract basis. 

Responsibilities:

  • Provide support to customers and administrators (including company executives) on social media platforms
  • Monitor social media posts and identify trends
  • Confidently answer questions quickly and accurately
  • Drive to meet or exceed daily performance metrics
Requirements
  • Bachelor's degree 
  • 2 years of experience working in an inbound support role, technical and/or B2B support experience preferred 
  • 2 years of experience working with social media platforms in a professional setting 
Qualifications:
  • Fantastic listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Strong attention to detail
  • Ability to multitask and prioritize in a fast paced environment

Commitment: This is a 6 mo. contract. 


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