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Customer Support Specialist

The World's Largest Home-Sharing Marketplace

San Francisco, CA

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Job Description

HireArt is looking to hire a Customer Support Specialist to work on-site at our client’s San Francisco office on a contract basis. In this role, you’ll work with teams dedicated to creating a global home-sharing marketplace that connects people to unique, exceptional hospitality and travel experiences. 

As a Customer Support Specialist, you’ll be responsible for supporting a global network of photographers and resolving issues via email support channels. 

Success in this role requires a bias toward action, analytical ability, and experience in technology operations. You’ll be working on a new, high-visibility and constantly-changing product, so you must also be comfortable working in a flexible, fast-paced and ambiguous environment.

Responsibilities:

  • Respond to customer and freelancer inquiries in a clear and concise manner.
  • Use internal tools to look up internal information and respond to open tickets.
  • Document interactions with internal partners and customers.
  • Maintain existing and create new partner-facing content as necessary.
  • Contact internal partners and customers to provide direct feedback on performance.
Requirements
  • Bachelor's Degree 
  • 4+ years of experience in customer support
  • Fluency in Google Sheets and/or MS Excel
  • CRM experience (Salesforce, Zendesk, Right Now)
  • Ability to clearly develop, document and execute on operational processes
  • Ability to prioritize assigned tasks and complete them in a timely manner
  • Excellent communication and analytical skills

Commitment: This is a full-time (40 hours per week), 3-month contract position through HireArt and based in San Francisco, CA. 

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