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Product Support Project Coordinator - Media Operations

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$25 - $28 per hour
Job Description

HireArt is looking to hire a Product Support Project Coordinator - Media Operations to work on-site at Facebook’s Menlo Park campus on a contract basis. In this role, you’ll become an expert in the support experience for video creators and media companies on Facebook and Instagram.


  • Serve as the primary point of contact for internal Media Operations teams regarding specific products.
  • Train and on-board new specialists.
  • Coordinate training materials and documentation.
  • Partner with leads on new milestones, resources calendars, and weekend/holiday coverage.
  • Review, prioritize, and track progress of issues that affect support quality and functionality.
  • Help create and maintain quality process and KPI metrics/trends for product areas.
  • Support and communicate with video creators and Facebook's media partners, to understand and resolve inbound product questions and issues.
  • Help investigate and escalate issues to cross-functional teams.
  • Develop a deep expertise in Facebook's video products and help to collect data trends for specific products.
  • Bachelor’s degree
  • 2+ years of experience in project coordination, customer service or account management
  • Experience working independently, with a track record of taking initiative in uncertain, dynamic environments
  • Strong communications skills and the ability to work effectively cross-functionally
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Extremely reliable, consistent, agile, and hard-working
  • Deep understanding of and a passion for Facebook and online video products

Preferred qualifications:

  • Experience in the online operations video space
  • Industry and business knowledge of video creators, digital publishing and/or media companies
  • Experience managing and analyzing data and metrics

Commitment: This is a 12 mo. contract.

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