Apply Now

Site Reliability Support Specialist

The World's Largest Social Network

Austin, TX

Apply Now
Expected Salary
$22 - $25 per hour
Job Description

HireArt is looking to hire a Site Reliability Specialist to work on-site at our client’s Austin offices on a contract basis. In this role, you’ll be an advocate for product quality and functionality across social media platforms and work to diagnose, resolve, and triage high-priority product issues impacting millions of users.

We're seeking candidates with experience diagnosing and resolving technical issues. The ideal candidate also has a passion for social media and can quickly learn a variety of digital products and tools. 

Responsibilities:  

  • Identify and investigate high-impact events that affect product/site functionality. 
  • Manage large volumes of time sensitive requests while maintaining high quality standards in triaging, debugging, and following up with partners.
  • Communicate and triage issues effectively as needed  to cross-functional partners in Operations and Product. 
  • Drive the best user experience possible and act as an advocate for online communities. 
Requirements
  • Bachelor’s degree
  • 1+ years experience diagnosing technical problems (e.g. QA, Technical Support, Help Desk) 
  • Ability to analyze and prioritize problems
  • Natural curiosity and proven ability to learn new skills quickly
  • Ability to quickly absorb training on internal products and tools
  • Passion for ensuring high quality product experiences for millions of users
  • Flexible and willing to respond quickly to urgent or changing processes

Commitment: This is a full-time (40 hours per week), 6-month contract position based in Austin, TX.