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Customer Advocate (PT Seasonal)

Paper Culture

Millbrae, CA

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Expected Salary
$15 per hour
Job Description

HireArt is looking to hire a Customer Advocate to work on-site at Paper Culture's Millbrae office on a part-time contract basis. In this role you'll be a part of all of the fun but crazy times at Paper Culture. This job requires a high "happiness quotient" -- the team at Paper Culture sees themselves as being incredibly lucky to be asked to be a part of people's life events -- it's a privilege for them, and they want their customers to know that. It will be incredibly fast-paced, exciting and yes, stressful at times though we promise you'll have some fun! 

You'll work via phone, email, or chat to respond to inquiries and provide information and solutions to customers. Interacting with a high volume of customers every day, you'll hone in on your interpersonal and problem-solving skills.

Position Details:
  • Incredible personal satisfaction from being a part of a fast-paced, entrepreneurial team (really, we're not kidding, that's the best part!).
  • On-site position in Millbrae, CA (walking distance from Caltrain, BART and major bus lines).
  • Positions last from Nov 1st - Dec 22nd (a great way to make extra money before the holidays!).
  • The first 2 weeks you'll be required to attend paid training.
  • After training, scheduling is flexible as long as you can work at least 3 days per week!
Requirements
  • Passionate about customer service 
  • Customer service experience, preferably in a high volume setting
  • Excellent verbal and written communication skills
  • Detail-oriented with great organizational skills

Commitment: This is a part-time, seasonal contract position based in Millbrae, CA. The first two weeks will include paid training. After training, scheduling is flexible but requires at least a 3-day per week commitment. 

Company Description

Paper Culture is an e-commerce platform delivering eco-friendly products such as invitations, announcements and stationery. Launched in 2009 at the Tony Awards, Paper Culture set out to deliver bold stationery to life's great events through products like baby birth announcements, baby shower invitations and holiday cards.The founding team believed that the ultimate stationery product would deliver premium quality, unique modern design and do it all in an eco friendly way. As such, Paper Culture prints exclusively on 100% post consumer recycled paper, they offset their carbon footprint and they plant a tree in a US national forest with every order.