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Program Manager - Retail & E-commerce

The World’s Largest Social Network

Menlo Park , CA

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Expected Salary
$60 - $65 per hour
Job Description

HireArt is looking to hire a Program Manager - Retail & E-commerce to work onsite at Facebook’s Menlo Park campus on a contract basis. In this role, you’ll work cross-functionally with multiple teams involved in retail and e-commerce, while mapping the consumer experience and building customer support content and operational systems.

Requirements
  • Bachelor’s degree in MIS, Computer Science, Systems Engineering, Business, or a related field (MBA or equivalent Master’s preferred). 
  • 5+ years experience in Project Management, with a demonstrated track record using technology systems in a high-tech operations space. 
  • Experience building contact center flows (contact initiation, set up, troubleshooting, etc., and setting up call centers (phone, email, chat, video). 
  • Experience with content management systems (CMS), and management of support operations for new consumers.
  • Experience in retail where you’ve been required to put yourself in the customers’ shoes and enhance the customers' buying or returning experience, such as in e-commerce, retail, or call center environments.
  • Tech savviness - will be required to write technical documents and work with developers. 
  • Strong interpersonal and communication skills, with the ability to collaborate. 
  • Strong organizational and time management skills. 
  • Past experience as an engineer is a plus. 

Commitment: This is a 3 mo. contract.

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