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Trust and Security Specialist - German (PT)

An Innovative Cloud Storage Company

San Francisco, CA

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Job Description

HireArt is looking to hire a Trust and Security Specialist (German) to work on-site at our client’s San Francisco office on a contract basis. In this role, you’ll work closely with the Privacy and Customer Support teams to act as a champion of the company’s data protection policies. 

Specifically, you’ll monitor, review, and respond to privacy-related questions from German-speaking and other EU customers via a Zendesk queue. 

This is a short-term, part-time position -  approximately 1 month at 20 hours per week. Morning availability is ideal.  

We’re seeking a Trust and Security Specialist who can easily jump into the role and flourish in a fast-paced, team-oriented environment. You have a background in customer support and experience with email-based support and ticketing software. 

You’re a great communicator with bilingual fluency in English and German. You also bring strong analytical abilities to correctly interpret policies and provide customers with clear resolutions to their questions. 

Requirements
  • Associate’s degree or higher
  • Fluency in English and German (read, write, speak)
  • 1+ years experience in customer support 
  • Experience with email support and ticketing software (e.g. Zendesk, etc.)
  • Excellent written and verbal communication 
  • Able to interpret and apply regulatory requirements 
  • Able to work well in a fast-paced team environment
  • Interest or experience in security/data protection a plus
  • Experience/knowledge of GDPR regulations a plus

Commitment: This is a part-time, 1-month contract position. 

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