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Trust and Safety Contractor (Turkish)

A Popular Mobile Messaging App

Menlo Park, CA

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Expected Salary
$21 - $24 per hour
Job Description

HireArt is looking to hire a Trust and Safety Contractor (Turkish) to work on-site at our client's Menlo Park campus on a contract basis. In this role, you'll review and resolve issues related to Turkish-language content and user accounts that have been flagged or reported. You'll also identify and communicate trends you're seeing to improve Trust & Safety processes and ensure a quality user experience. 

For this role, we're seeking candidates who are bright, motivated, and fluent in the Turkish language. You have strong communication and problem-solving skills, as well as exceptional attention to detail. Previous experience surfacing trends or interpreting and applying policy is a plus. 

You’re also comfortable working independently as well as collaboratively with varied teams, and can handle sensitive data and material with professionalism and discretion. You have a passion for social media and creating an exceptional experience for diverse users across the globe!

Responsibilities: 

  • Respond to inquiries within an online queue.
  • Review user accounts to determine when they are spam accounts. 
  • Maintain a high degree of professionalism and ensure high-quality support. 
  • Communicate trends you're seeing to help improve Trust & Safety efforts and work processes. 
Requirements
  • Bachelor’s degree
  • Bilingual fluency in Turkish and English
  • Self-starter with strong attention to detail
  • Excellent verbal and written communication
  • Ability to quickly absorb training on tool functionality 
  • Penchant for web technology, including various web and mobile apps 
  • A high level of professionalism and discretion
  • Strong interest in quality and user experience
  • Experience reviewing and working with corporate/public policies a plus  

Note: In this position, there may be photos and URLs that contain adult or graphic material.

Commitment: This is a full-time, 3-month contract position based in Menlo Park, CA. 

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