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Partner Relations - Customer Support (PT, Temp-to-Hire)

Via

Washington, DC

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Job Description

Via is a rapidly expanding rideshare startup looking for enterprising self-starters to take on a multifaceted, partner-facing role. At Via, our partners are our drivers, and we’re committed to working with the best driver partners in the business. As a customer support team member, you’ll get a broad introduction to entrepreneurship, business development, and operations management while helping to grow our network of driver partners in Washington DC.

Responsibilities:

  • Work closely with our senior team on operations, marketing, and analysis
  • Become an expert on Via – develop a nuanced understanding of our service to be able to pitch Via to new driver partners and to address inquiries from existing driver partners
  • Generate leads and develop relationships with potential driver partners
  • Provide an impeccable level of customer service to Via’s driver partners 
Requirements
  • Independent, enterprising self-starter who is comfortable taking on a high level of responsibility
  • Outgoing and sociable; willing to wear multiple hats and work on projects of all types
  • Cool under pressure; even when juggling multiple inquiries, you remain conscious of our driver partners' busy schedules, as well as your own
  • Meticulous and vigilant, with a keen attention to detail
  • A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
  • Previous work experience in a consumer-facing business a plus

Commitment: This is a part-time contract role for the next two months, with the possibility to extend to full year based on availability & performance. This position is based in Washington DC.

Company Description

We’ve built revolutionary technology that is changing the way people get around cities. Using Via, a ride booked on your phone costs little more than the bus. Via is on-demand transit on a mass scale; it’s transportation that’s friendly to our planet. Currently live in NYC, Chicago and Washington D.C., we’re backed by some of the world’s top investors and aggressively expanding.


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