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Donations Support Specialist - Media Operations

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$22 - $25 per hour
Job Description

HireArt is looking to hire a Donations Support Specialist - Media Operations to work on-site at Facebook’s Menlo Park campus on a contract basis. In this role, you’ll become an expert in the support experience for fundraiser creators on Facebook.

Responsibilities:

  • Develop and share deep expertise on Donate and Fundraiser products.
  • Use excellent communication skills to educate creators on products, and provide feedback and recommendations when necessary.
  • Support and respond to fundraiser creators on Facebook, troubleshooting quickly to resolve any issues.
  • Identify trends and areas of opportunity based on support, and relay information to Partnerships and Media Operations teams.

Requirements
  • Bachelor’s degree
  • 1+ years experience in online operations, account management, or customer service
  • 1+ years experience utilizing MS Excel in a professional capacity
  • Experience in project management and working independently, with a track record of taking initiative in uncertain, dynamic environments
  • Exceptional written and verbal communications skills
  • Outstanding attention to detail
  • Strong organization skills and the ability to drive results
  • Ability to work cross-functionally and across multiple time zones
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans

Commitment: This is a 12 mo. contract, and may require weekend and holiday overtime availability.