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Community Care Specialist

The World's Largest Social Network

Austin, TX

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Expected Salary
$17 - $20 per hour
Job Description

HireArt is looking to hire a Community Care Specialist to work on-site at Facebook's Austin office on a contract basis. In this role, you'll work with the Product Operations team to route issues, interact with community users to answer product questions, and assist in troubleshooting to deliver a superior product experience. This is an excellent opportunity for a candidate with strong communications skills and a drive to start their career with an innovative company. 

Desired skills: 

  • Outstanding attention to detail, with high quality output
  • Proficient in desktop applications, with ability to quickly learn proprietary software
  • Excellent verbal and written communication skills, with the ability to effectively share knowledge and learnings with the team 
  • Self-starter with exceptional organizational and problem-solving skills
  • Demonstrated leadership ability, through proactively providing operational feedback to deliver efficiency gains
  • Able to effectively multi-task and remain cool under pressure
  • Comfortable working in fast-paced environment, and able to adapt to change quickly
  • Passion for ensuring community members receive a superior product experience

Requirements
  • Bachelor's Degree
  • 1 year of professional experience
  • Experience in a customer-facing role 
  • Unconventional customer service experience a plus 

Commitment: This is an 8 mo. contract.