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Customer Success Agent


New York, NY

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Expected Salary
$45,000 - $50,000 per year
Job Description

Our goal is simple: create a banking app people love using. Everything we do is about creating an experience that makes banking practical, beautiful and fun. Our vision is about helping customers save money for the things that matter most to them, not nickel-and-diming them through fees hidden in fine print.

We're working hard to bring together the best technology, design and innovative thinking to help you get to your goals, all while changing your money habits for the better.

Saving with Qapital is just the beginning. We’re looking to change the way we bank in the 21st century and beyond.

Our Customer Success (CS) team is a small but growing team of great people who respond to questions about our app, usually within 24 hours. We strive to offer great support, but also in an innovative and fun way. 

The CS team works out of our NYC office in SoHo. CS Agents offer assistance to our users via chat message and via phone through our 1-800 number. Candidates should be comfortable with responding to customers via both phone and chat.

The position is full-time, in-office. As we are a startup company, there is potential for advancement based on work ethic, drive, and skills brought to the role. Benefits include medical, dental, vision, and regular team social events.

  • Experience in customer success or customer service roles
  • Comfortable communicating with customers via chat message and phone
  • Independently motivated, articulate, and a quick learner
  • A sense of humor is a benefit! 
  • Experience with fintech and/or startups is a plus

Commitment: This is a full-time, salaried position based in Soho, New York, NY.