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Support Specialist (Streaming Video) - Spanish

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$20 - $24 per hour
Job Description

HireArt is looking to hire a streaming video Support Specialist with bilingual fluency in Spanish and English to work onsite at Facebook's Menlo Park campus on a contract basis. In this role, you'll develop expertise in Facebook's video products and serve as the primary video support person for content creators, public figures, and media companies. 


  • Become an expert in providing inbound support to content creators and media partners 
  • Communicate with users to understand and resolve product questions and issues, troubleshooting quickly and effectively 
  • Collaborate cross-functionally to lead issue resolution across teams 
  • Make informed and thoughtful recommendations to improve workflow, user experience, and product optimization 
  • Bachelor's degree
  • 2+ years in customer service or account management in the online video or video space 
  • Verbal and written fluency in both Spanish and English, with native Spanish proficiency 
  • Deep understanding of and passion for Facebook and online video products
  • Ability to work independently and cross-functionally 
  • Extremely reliable, consistent, agile, and hard-working!   
  • Industry and business knowledge of video creators, digital publishing, and/or media companies preferred  

Commitment: This is a 12 mo. contract with the opportunity for extension. May require weekend and overtime availability.